Research

AI systems in practice

I study how AI changes judgment, expertise, and participation. The projects below combine fieldwork, controlled experiments, system building, and model evaluation.

Entrepreneurship & AI

Beyond a Technology Lens

LLM-derived customer-problem measures for 88,336 U.S. startups, evaluated against human labels and 331 founder interviews.

LLM Measurement Human Evaluation HBS WP 27-016
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Humanitarian AI

AI for Humanitarian Negotiations

Interviews and a design-probe study with humanitarian negotiators from the UN, ICRC, and MSF. Published at CHIWORK 2025.

Field Studies Design Probes Prototyping
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Mental Health

LLMs for Mental Health Support

Interviews and subreddit analysis of how LGBTQ+ people use LLM chatbots for emotional support. Published at CHI 2024.

Interviews Online Ethnography Thematic Analysis
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Social Computing

Reducing Bias in Online Platforms

A 1,907-participant experiment on whether changing the order of profile information affects racial bias in dating decisions.

Online Experiments Cognitive Forcing Interface Design
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