Curriculum Vitae

Zilin Ma, Ph.D.

Postdoctoral Researcher at the Harvard Business School AI Institute (formerly the Digital Data Design (D³) Institute). Ph.D. in Computer Science, Harvard University. Download the full CV (PDF).

Appointments

Postdoctoral Researcher

2025 - Present

Harvard Business School AI Institute (formerly D³ Institute), Boston, MA

Working with Jacqueline N. Lane, Shai Bernstein, and Karim R. Lakhani

Research on human-AI collaboration in high-stakes professional work, including AI-assisted negotiation.

Education

Ph.D. in Computer Science

2019 - 2025

Harvard University, School of Engineering and Applied Sciences (SEAS), Cambridge, MA

Advisor: Prof. Krzysztof Gajos

Dissertation: Designing intelligent systems that address social challenges faced by vulnerable populations

B.Sc. in Computer Science, B.A. in Physics (Magna Cum Laude)

2015 - 2019

Bucknell University, Lewisburg, PA

Research Experience

Researcher

Jan 2023 - Present

Frontline Associates

  • Conducted a formative study with 30+ humanitarian and crisis negotiators to identify challenges in using ChatGPT for document summarization and knowledge sharing, resulting in a first-author publication at the ICML 2024 Next Generation of AI Safety Workshop.
  • Designed and implemented an LLM interface for humanitarian negotiation preparation. Compared it with ChatGPT in a study with professional negotiators; published at CHIWORK 2025.
  • Organized and led AI-focused workshops on frontline negotiation, the first of their kind, engaging over 100 global negotiators; adopted by organizations including the ICRC, UN, BMZ, and MSF.
  • Organized the first Harvard Negotiation Challenge, with over 100 global negotiators simulating negotiation with LLM chatbots.

CTO & Founding Engineer

May 2022 - May 2023

Sumeria Labs

  • Led the design and development of an NFT lending protocol with the CEO.
  • Managed a CertiK security audit and addressed the identified vulnerabilities.
  • Implemented loan origination and collateral liquidation services on AWS.

Research Intern, HCI Group

May 2018 - Jan 2019

Stanford University

  • Analyzed behavioral data from HabitLab; the work was published at CHI 2019.
  • Built behavioral coaching mechanisms with neural networks and multi-armed bandit algorithms.
  • Ran A/B tests of intervention strategies.

Research Intern, Imaging Science and Innovation

May 2016 - May 2017

Geisinger Health System

  • Developed a convolutional neural network using TensorFlow to automatically segment heart substructures in cardiac MR images, achieving a 97% Dice coefficient on a dataset of 50 patients.
  • Created interactive data visualizations to communicate research findings to the public and stakeholders.

Awards & Honors

2023 AMIA Best Student Paper Finalist (Top 8)

2022 UniSwap Grants Program

2019 Computer Science Arts & Sciences Outstanding Student Award, Bucknell University

2019 Phi Beta Kappa Honor Society

2018-2019 Sigma Pi Sigma Physics Honor Society

2017-2018 Residential Education Academic Excellence Award

2017 Program for Undergraduate Research, Bucknell University

2016-2019 Dean's List

Teaching Experience

Harvard University

2023-2025 — Teaching Fellow for Data Science Capstone

2020 — Teaching Fellow for Data Visualization; Course Designer for Intro to NLP with PyTorch

Bucknell University

2018 — Teaching Assistant for Algorithms and Data Structures

2017-2018 — Teaching Assistant for Classical Mechanics Lab (numerical methods in Python and Mathematica)

2016-2017 — Teaching Assistant & Study Group Leader for Classical and Modern Physics I & II

2016-2017 — Teaching Assistant for Engineering 100

2016 — Teaching Assistant for Introduction to Computer Science I

Academic Service

ACM CHI — 2024*, 2025

ACM CHI LBW — 2024

ACM CSCW — 2024*, 2025

ACM CSCW Posters — 2024

ACM DIS — 2025

ACM IUI — 2024*

ACM CUI Posters — 2024

ACM UIST — 2024

* Special recognition for outstanding reviews.

Invited Talks

Mar 2025 — Program on Negotiation (PON), AI Negotiation Summit: "ChatGPT, Don't Tell Me What to Do: Designing AI for Context Analysis in Humanitarian Frontline Negotiations"

Mar 2025 — Harvard Global AI in Negotiation Challenge: "ChatGPT, Don't Tell Me What to Do"

Oct 2024 — Panelist, Carnegie Mellon University, "Queer(ing) Generative AI for a Queer Visibility Summit"

Sep 2024 — AI in Humanitarian and Crisis Negotiation Workshop: "Confidentiality and Privacy in Using ChatGPT for Humanitarian Frontline Negotiations"

Leadership & Activities

Jun 2018 - May 2019 — President & Treasurer, Human Centered Design Club, Bucknell University

Aug 2016 - May 2018 — LGBTQ+ Housing Residential Advisor, Residential Education, Bucknell University